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Lower 48 only, Oversize & Overweight excluded

Return Policy

Terms and Conditions:
  • Subject to Change Without Notice—Prices, identification numbers, specifications, policies and terms are subject to change without notice.
  • Freight---F.O.B. –Munford ,Alabama
  • Production Time—Most carpet , floor mat, convertible tops and weatherstripping orders will ship with-in 1-3 business days upon receipt of payment. In stock items such as – door panels, upholstery, headliners, etc., will also ship with-in 1-3 business days. Items to be manufactured please allow 2-6 weeks. Specialty orders also may require 2-6 weeks.
Product Return Policy
  • No returns after 60 days from the date of purchase.
  • Returns must be pre approved by calling 256-358-6499 for returned goods authorization.
  • Once RGA # has been issued. You will have 30 days from issue date to return your item (s) to us after 30 days that RGA# will be cancelled and can not be returned on that #.
Customer Does Not Want
  • Items can be returned up to 60 days from date of purchase for a refund, with a 25% re-stock fee. Shipping will not be refunded.
  • Returned items must be in re-saleable condition and in the original packaging.
  • The original packaging must be in good condition.
  • It is the customer responsibility to insure the returned item against freight damage or loss.
  • No returns or refunds after 60 days from date of purchase.
Incorrect Items Shipped—Pro/Fit Auto Interiors will
  • Replace the product with original item ordered. Pay shipping cost to return the product, and pay the shipping cost to replace the product. Replacement product will be shipped the same method as the original order unless the customer agrees to pay the difference in shipping cost.
  • If customer request that the item be shipped before we have received the incorrect item and inspected it, the customer will be billed for the replacement item. Then upon receipt and inspection of the return we will issue a credit for the full amount of the original order.
Item Does Not Fit—Pro/Fit Auto Interiors will
  • Replace the product with the same year, make, model, and material. Issue a call tag to return the incorrect product. Pay the shipping cost to replace the product. The replacement item will be shipped the same way as the original order unless the customer is willing to pay the difference.
  • If customer request that the item be shipped before we have received the incorrect item and inspected it, the customer will be billed for the replacement item. Then upon receipt and inspection of the return we will issue a credit for the full amount of the original order.
Non Returnable Items
  • No returns on special orders, non original items
  • No returns on items that have been installed, trimmed, or altered in any way.
  • No returns for items not in original packaging.
  • No returns if original packaging has been torn, soiled, or destroyed.
  • No return on any item or items that are incomplete or have missing parts, pieces, ect.
  • Customer’s responsibility to insure that the items being returned are delivered undamaged. We highly recommend that you insure your returned package, (s). If the items being returned are damaged, or lost in shipping, it is your responsibility as the shipper to file a damage or loss claim with your shipper.
  • No returns or refunds after 60 days from date of purchase.
Payment Methods
  • Sorry No COD’s
  • Credit Card—We gladly accept Visa, Mastercard, Discover and American Express. Please provide your home telephone number and a number where you can be reached during normal business hours.
  • Pre Paid Orders—You may place your order by telephone and mail your personal check, certified check or money order. Orders paid for by personal checks will be held for 2 weeks before shipment of the product. Send to : Pro/Fit Auto Interiors—P.O. Box 1051 –Munford, Alabama 36268
A word about colors
  • Dye lots for interior products such as carpet, vinyl, leather, ect, may vary + or – 5%. This is common to industry standards and must be understood by the customer. There are literally hundreds of different materials and it may be necessary for you to send a sample of your material to get the closest possible match. We will also mail samples to you upon request.

Damages

  • All items must be inspected upon receipt.
  • We must be contacted with-in 5 days if there are any damaged or missing items or any errors concerning the order.
  • If you receive your items damaged, please have the driver note any damages, then contact us immediately. Have part # of the damaged items and description of the damage. We will then contact the shipping company to file a damage claim. Once the claim has been filed, replacement items will be shipped. Keep the damaged box, all packaging material, and the damaged items, for 20 days. The shipping company will probably want to inspect the damage. We may elect to have the items returned to us.
  • You must contact us within 5 days of delivery or you will be responsible to file the damage claim. While checking for damages you should also check your order for any missing parts or errors, and contact us within 5 days.
  • If you do not inspect the order or note any damage before signing for the shipment, the shipping company is released from any responsibility for damage and the shipment is yours. There is nothing we can do once you sign for the packages.
While every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with a sales representative. While every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages.
Please verify any information in question with a sales representative.

© 2017 Pro/Fit Auto Interiors | Policies

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